Performance Pledge Types of Service and Performance Result
Year of 2025
Types of Service (Provident Fund Scheme)
 Performance Duration
(working days) 		Performance
Target 		Performance of achievement
1st semester 2nd semester
1. 
  		Enrollment in the Provident Fund Scheme 5 100% 99.1%*
2.  Payment of accrued benefits 14 (involves the liquidation of the investment funds) 100% 100%
8(applies for the liquidation of the Bank Deposit Portfolio only) 100% 100%
3. 
 
  		Emission of declaration of accrued benefits for the purpose of "inventário judicial" 2 100% 100%
4. 
 
  		Issuance of Medical Services Card to former Provident Fund Scheme members 5 100% 100%

* Regarding the achievement of performance targets, all service items met the preset target rate with the exception of “Enrollment in the Provident Fund Scheme”, where in one case delays in document workflow and follow-up processes resulted in performance falling slightly below the target rate. In response, appropriate measures have been implemented to simplify the relevant procedures, ensuring efficient interconnection between all workflow stages.